Where identified, SWSM manages the Site on behalf of your supply Water Company. Your Water Company is the data controller and SWSM is the data processor (data controller and data processor having the meaning set out in the Data Protection Act 1998) in respect of any personal data you may provide to SWSM through the Site or in connection with it.
Where there is no Water Company identified, then SWSM is both the data controller and data processor.
We collect the following information from visitors to the Site: Information you provide SWSM with, i.e. information you enter on the Site, when you place an order or book a home visit;
When you communicate with us for customer service or other purposes (e.g. by emails, phone calls, tweets, etc.), we retain such information and our responses to you in the records of your account;
Information collected automatically, i.e. what kind of browser you are using, which device you are accessing the Site, your IP address, purchase history, aqKWa Savings EngineTM data, cookies, session information.
From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests, needs and behaviour. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the questionnaire or survey.
We process personal information collected via the Site for the purposes of:
You agree that we may use your personal information for the above purposes. We do not sell personal information collected or use your personal information for any other purposes than those stated above.
We will retain your records for ten years after your last activity on the Site. You have the right to receive information about the personal data we hold about you.
Please send your request to SWSM (please email firstname.lastname@example.org). SWSM may charge for providing the information, the current fee is £10.00. We will respond to your email within 28 days.
If at any time you no longer wish to receive any of our e-bulletins, newsletters or other information for which you have subscribed via the Site, some of which is intended to ensure you keep the information we hold about you on the Site maintained and up to date, then please contact us so that we can remove your relevant details.
Last updated: 1st October 2017